CCBC offers a Community Support Program (CSP), which is a short-term program which is offered by certain Medicaid providers to provide intensive case management services to clients who are considered to be "at risk" within the community. This program offers a single point of contact for coordination and follow-up on a client's individual care. The Community Support Providers (CSPs) are mobile, flexible, and support clients in their community.
In some circumstances, CSP offers support for clients who have had multiple hospitalizations or poor treatment experiences. Some clients are dually diagnosed with mental health and substance abuse issues, or are pregnant and struggling with addiction, or have suffered a catastrophic event (e.g. homelessness, death of a loved one) that puts them at risk of hospitalization, or have significant medical co-morbidity. Staff work side by side with clients to help them develop the necessary resources they need to live successfully in the community. This may include a housing search, connection to clinical services, application to social security, or transportation to medical appointments.
The CSP also conducts projects where our staff meet with individuals while they are still in the hospital and evaluates their need for continuing care services prior to discharge. By developing this early connection with individuals we have been able to decrease their rate of rehospitalization and help them make an effective engagement with services at a critical stage in their recovery process.
I've been clean for 3 years and 5 months and I’m grateful. You can never be too grateful. You can't forget where you come from. You have to always be aware.
- Henrietta, a CCBC client
My CSP worker seemed to actually care about me as a person and what was happening in my life.
- Mike, a CCBC client
CSP pulled me back from the edge. They gave me total support and helped me with everything that I needed.
- Scott, a CCBC client