Description of Position
The BH CP Supervisor will ensure that Care Coordinators (CCs), Recovery Support Navigators (RSNs) and Certified Peer Specialists (CPSs) are complying with BH CP Program requirements; provide training and support to CCs, RSNs and CPSs on Program requirements; act as liaison to Primary Care Clinicians and behavioral health providers for high-risk or active members; review reports on assigned, engaged and discharged enrollees; convene and facilitate daily organizational meetings; ensure delegation and completion of daily assignments; oversee weekly staff meetings and group supervision; ensure the enactment of each Enrollees Patient-Centered Treatment Plan (PCTP); coordinate services with other CP professional staff; triage crisis situations; enact crisis interventions; complete documentation in a timely fashion, including incident reporting; and perform other duties as defined by agency and/or program leadership.
- Assist Care Coordinators, RSNs and CPSs in outreach, and engage assigned Enrollees using techniques of Motivational Interviewing; work collaboratively with client, family, behavioral health providers, and PCC’s to complete Comprehensive Assessment (CA) and with Care Team to complete PCTP; follow up with Enrollee, provider, family, social service providers, and natural community supports to ensure PCTP is implemented; and attend discharge planning meetings when Enrollee is at Emergency Department or Inpatient settings.
- Advocating for the Enrollee’s access to services.
- Facilitate sharing of CA and PCTP and updating as required with members of the Care Team using available technology and adhering to CCBC, State and Federal policies and regulations.
- Documenting activity in the CCBC Care Management Electronic Medical Record (EMR) Module.
Minimum Bachelors degree, with experience related to managed care and/or care coordination, Masters preferred. The BH CP Supervisor will have two or more years of supervisory experience; experience in Community Support, Intensive Care Coordination, Case Management, Clinical or Program Supervision; experience working collaboratively with state agencies, consumer advocacy groups, and/or behavioral health outpatient facilities; and experience in navigating client-serving systems and experience advocating for identified clients who are involved with behavioral health systems.
Must possess good organizational skills, effective written, verbal and computer skills; ability to read clinical and population health reports; experience with clientele with Serious Mental Illness (SMI), Serious and Persistent Mental Illness (SPMI), Substance use disorder, and co-occurring mental health disorder, substance use disorder and/or chronic medical conditions. Knowledge of Core-Competencies as identified by the employee’s assigned department; must have a valid driver’s license in the state of residence and submit a copy of satisfactory record of driving from the state of residence of registry of motor vehicles, as determined by the department vice president; must complete MA and ADP Criminal Offense Record Information (CORI) process; and must have computer literacy as related to the requirements of the position.
Date posted: 9/14/2018
For more information about this position, or to send your resume:
Community Counseling of Bristol County
1 Washington St. Taunton, MA 02780