Description of Position
The BH CP Event Supervisor will ensure that Care Coordinators (CCs), Recovery Support Navigators (RSNs) and Clinical Care Managers (CCMs) are monitoring BH CP Care Transition (CT) and Follow-up after Discharge (FUD) program requirements. The Event Supervisor will provide training and support to CCs, RSNs and CCMs on event programming requirements; review reports on presented, admitted, and discharged enrollees; ensure triage, delegation and completion of daily hospital event transitions/follow-up; coordinate services with care team providers related to after care. Event Supervisor to ensure the completion of documentation in a timely manner, including CT/FUD notes and obtaining hospital discharge summaries; and perform other duties as defined by agency and/or program leadership.
- Assist CC, RSN and CCM in coordinating with member and treatment facilities to ensure member’s overall health; work collaboratively with client, family, behavioral health providers, and PCC’s to coordinate member’s aftercare and adherence to treatment recommendations.
- Support and monitor direct staff with discharge planning when an Enrollee is at Emergency Department or Inpatient setting.
- Facilitate sharing of member hospital presentations with members of the Care Team using available technology and adhering to CCBC, State and Federal policies and regulations.
- Documenting and monitoring activity in the CCBC –CP Care Management Electronic Medical Record (EMR) Module.
Minimum Bachelor’s degree, with experience related to managed care and/or care coordination and familiarity with event triage and hospital events notifications. The BH CP Supervisor will have one or more years of BH CP experience; experience in Community Support, Intensive Care Coordination, Case Management; experience working collaboratively with state agencies, consumer advocacy groups, medical professionals and/or behavioral health outpatient facilities; experience in navigating member-serving systems; and experience advocating for identified clients who are involved with behavioral health systems.
Must possess good organizational skills, effective written, verbal, and computer skills; ability to read clinical and population health reports; experience with clientele with Serious Mental Illness (SMI), Serious and Persistent Mental Illness (SPMI), Substance use disorder, and co-occurring mental health disorder, substance use disorder and/or chronic medical conditions. Knowledge of Core-Competencies as identified by the employee’s assigned department; must have a valid driver’s license in the state of residence and submit a copy of satisfactory record of driving from the state of residence of registry of motor vehicles, as determined by the department vice president; must complete MA and ADP Criminal Offense Record Information (CORI) process; and must have computer literacy as related to the requirements of the position.
Date posted: 2/3/2020
For more information about this position, or to send your resume:
Community Counseling of Bristol County
1 Washington St. Taunton, MA 02780